Frequently Asked Question
When students purchase products online the product is considered undelivered. Staff needs to go into the invoice and manually mark it item "Shipped" when it is shipped out or picked up. Here is how to do that.
Step 1: From the student account select "Financials"
Step 2: From the new line below select "Invoices"
Step 3: Select the invoice for the purchased item (probably the latest one)
Step 4: Select the "Pencil" to edit the invoice
Step 5: Select "Mark Shipped/Delivered" to note the product has been picked up or shipped.
Step 6: Select "Save Changes" to complete the task.